By Eli Richman @ Fierce Healthcare
Patients are more willing than ever to switch doctors, so practices are increasingly treating them like consumers and trying to figure out what they want. They might want to start with their administrative staffs.
A recent survey conducted by NRC Health found that whereas patients are generally enthusiastic about their clinical providers, they have widespread complaints about wait times and administrative staff. The survey's collection of patient comments found 87% praised clinicians' courtesy and respect, but 67% said administrative and support staff didn't afford them enough respect.
Read the entire article: Fierce Healthcare