At edgeMED, we understand that you need information systems that quickly and efficiently handle your mission-critical data. To ensure we meet your needs, we deliver high-quality information systems support by employing a variety of services and processes.
Through our support organization, healthcare organizations receive maximum benefit and utilization from edgeMED.
Support services include:
- Product Specialists are responsible for using their detailed knowledge of our solutions to analyze customer workflow, offer system setup advice, complete system setup, provide training and assist in issue resolution.
- Release-based enhancements include additions to or extensions of software functionality and features released on a periodically scheduled basis.
- A case management system is used to manage customer, product, and contact information. Each issue is reported, tracked, and resolved through this system.
- Product documentation includes system requirements, reference information, installation, upgrade, and configuration instructions, and other product-related documents.
Because edgeMED is committed to establishing company-wide processes and systems that support excellent service, we utilize a corporate support automation system to:
- Identify customers and site contacts
- Track products installed at each customer site
- Track all cases logged by each customer
- Automate case routing across the support enterprise
- Measure edgeMED support service levels
Learn more about how edgeMED's Product Support services can ensure the ongoing success of your edgeMED applications. Contact us today to get more information.
