Dedicated IT Support... BEFORE You Need It

Experience worry-free computing with with real-time, pro-active device and network monitoring so you can control IT costs and get the most out of your IT investments.


Worry-Free Computing

edgeCARE proactive monitoring services makes your computing costs more predictable reliable, reduces risk to your data and IT assets, and frees up your resources so you can focus entirely on your core business activities. With edgeCARE, we can monitor and manage anything with an IP address, including desktops, tablets, laptops, servers, managed switches, routers, firewalls, gateways, VoIP switches and phones, printers, faxes or scanners, off-the-shelf and custom applications, environmental control devices and specialized equipment, internal and external websites, SaaS resources, virtual machines and much more.

Experience worry-free computing, control IT costs, and get the most out of your IT investments with edgeCARE proactive monitoring services.

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Proactive Service

Managed Services

edgeCARE’s proactive managed services refers to our technical services delivered in a defined manner with a predictable expense. These services are delivered with our remote monitoring and management system that allows us to monitor the health and performance of your organization computing assets 24/7. This means that we can perform proactive maintenance efficiently to stabilize your office IT and respond with rapid remote remediation when things go wrong.

With edgeCARE, you can expect to experience a dramatic reduction of unscheduled downtime and lower IT costs because problems will be detected and resolved faster - even before you're even aware of them.


AFFORDABLE & PREDICTABLE IT COSTS

Reduce and stabilize your IT costs and experience unprecedented reliability with edgeCARE. Delivering support through edgeCARE’s platform eliminates travel in most cases and facilitates accurate and more immediate diagnosis and resolution of issues. Faster problem resolution means a more stable environment and less productivity lost to unscheduled downtime. You’ll gain peace-of-mind, reduce risks to your data and devices, and be empowered to fully leverage your IT investments.


BUSINESS BEFORE AND AFTER EDGECARE

Business without proactive services is more reactive, costly and unpredictable. Consider the impact of unscheduled downtime caused by a virus or technical failure. The average costs to a small and midsize organization can be staggering. A Gartner study revealed that each unmanaged desktop cost businesses an average of $4000 per year in emergency services, lost productivity and opportunity costs, with an annual total cost of ownership that is typically 42% higher than for managed PCs and 25% higher for unmanaged laptops.

The edgeCARE Scenario

  1. We are alerted before or as the problem occurs because best practices monitoring and alerting are in place
  2. edgeCARE instantly and accurately diagnoses the problem in the Service Center
  3. edgeCARE conducts rapid remote remediation from the Service Center and resolves the problem in less time than it would take to find coat and keys
  4. edgeCARE gives you comprehensive reports every month to show you work performed, identify issues, and support optimized IT budgeting

Results

  • You get the right technology expert on the job from the start with fast reliable resolution
  • Your team stays focused on core business activities
  • Many issues are detected and resolved proactively before you even notice
  • Downtime is significantly reduced or even eliminated with no more costly surprises