Software Service and Support
It can be quite confusing when searching for a company that handles billing, reimbursement, management reporting, accounts receivables tracking, collections, scheduling, scanning solutions, Electronic Health Records and more. One could spend years trying to view different companies and what they offer. In addition, there exists great disparity in system pricing and performance. When choosing a company, the decisive factor should be based on the quality of service and support it provides.
EXCELLENT SERVICE and SUPPORT are the primary ingredients to insure your investment.
edgeMED's reputation for immediate software response is well known and is the main reason for our success. Too many practices initially look at the lowest priced products, only to end up having to pay to change systems due to poor support and features. It is our goal to make your purchase with us your last.
edgeMED software is backed by an experienced Software Support Department that offers:
- Unlimited phone support of edgeMED software.
- On-site or on-line training and support.
- Ongoing updates and enhancements to the edgeMED software.
- On-line help manual located throughout the system.
Software Implementation
Initial training and set-up of the System are the most important steps to ensure a positive experience with your new software. Much thought and detail are placed in the preparation stages of loading the proper codes into the tables that the entire system utilizes to function.
The edgeMED implementation team makes certain that all pertinent and necessary fields for your specialty are in place before you begin. By paying attention to those details, your system will run optimally. This is one of the most significant differences between our company and others. We take the time to make sure that your system is designed right from the start. We know that by taking this approach, this will be the last software system you will have to purchase.
One of the things that truly sets edgeMED apart in the industry is our philosophy on after the sale care. We realize that the job has just started when the sales contract is signed. Our post-sale team is comprised of departments that have been created to foster our business relationship and ensure that you are satisfied with the decision you made.
- The Project Manager lays out an implementation schedule to act as the project blueprint for all of the project stakeholders.
- Training is performed on-site or on-line with as many of the clinic faculty as possible. In many cases a "train the trainer approach" is used to ensure that one or more clinic staff becomes the system expert and can assist in training new hires.
- The Software Support team is second to none in the industry with a wealth of experience in the medical office and detailed knowledge of all the systems that we market.
We realize that the market is becoming cluttered with vendors repeating the same mixed message. We appreciate that your needs are unique and that when you make your decision, you are buying more than just "software." Actions speak louder than words. Please take the time to review our solutions and our company. Our goal is to exceed your expectations from our initial contact through go-live and beyond.
