Patient Portal

Online Bill Pay
Improve your practice's revenue cycle management while providing your patients the convenience to pay their medical bills online any time, from anywhere. The Online Bill Pay solution was created specifically to give physician practices the ability to accept patient payments online via credit card. All of the processing is securely handled, providing you the convenience of daily deposits into your existing merchant account. If you don't have an existing online merchant account, we can guide you through setting it up.

The Benefits of Online Bill Pay Include:

• Providing convenient and easy access for patients
• Improving the practice's revenue cycle management
• Reducing statement delivery costs and collections calls
• Reducing patient accounts sent to collections and bad debt write-offs
• Decreasing the time the staff spends on patient billing questions

This feature is simple to communicate to your patients: simply add "go online to pay your bill" to your regular paper statements and you will start driving patients to take advantage of this simple and efficient method to remit their payments.

Budget Payment Plans
Manage collections and offer your patients the convenience of regularly scheduled budget payments to pay off large balances. You can set the minimum payment, frequency of payments, and processing fees (if any), while letting your patients set up their preferred payment plan. Provide a steady stream of monthly income that you can count on for reducing your A/R. Our practice-facing version of this solution also allows staff members to establish budget payment plans on behalf of their patients securely, either over the phone or in person.

• Provide patients with payment options for large balances through your practice website
• Eliminate monthly statement mailing cost with automatic budget billing
• Reduce A/R and bad debt write offs with auto-debit functionality

Virtual Card Swiper
Offer your patients the convenience of paying their bill with an ATM / debit card or credit card. Replace your current monthly fees for the merchant terminal you are using, or add additional merchant capability to satellite offices, billing office, or a remote check out desk with the Virtual Card Swiper hardware. This small credit card swiper requires only a USB port and and helps you:

• Eliminate leased credit card terminals
• Eliminate dedicated phone lines for credit card processing
• Make any internet-enabled PC a billing terminal
• Staff can then respond to those questions at their convenience or during down-times.

Ask a Doctor/Nurse/Clinician
Securely communicate with your patients using the freedom of email and have the benefit of getting paid for your time. Your patients are online seeking accurate health information, why not provide them with this in-demand solution and generate additional revenue at the same time?

Ask a Doctor/Nurse/Clinician is an unstructured online consultation initiated by the patient. Patients can select their physician and submit a message to your practice along with any relevant file attachments. Your practice can then login to the Secure Patient Portal to view the communication from the patient and securely respond. The credit card interface authorizes the patient's credit card prior to submission and you can determine whether or not the patient will be charged for the consultation when you respond.

Ask a Doctor can also be renamed to easily handle communications for Nurses, Mid-Wives, Nutritionists and other practitioners. When used in conjunction with Secure Web Messaging such as Lab Results, Ask A Doctor can also generate additional revenue for your practice as patients can choose a more in depth interpretation, paying in advance for the this service via credit card.

Ask a Biller
Ask a Biller utilizes the same secure communication that is available with Ask a Doctor/Nurse/Clinician. Give your patient the ability to send secure, unstructured questions about their medical bill to the appropriate people in your office. Staff can then respond to those questions when convenient or during down-times.

Using the Ask a Biller patient communication solution will allow your practice to help increase on time patient payments, decrease the time your staff spends on patient billing questions, and improve patient service and satisfaction.

Examples
Click on each image below to visit the website of a medical practice enjoying the benefits of our portal solution.

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