To achieve business goals, physician practices must focus on services that provide value and identify improvements that enhance quality while driving down cost, all while maximizing the patient experience through quality outcomes and high-touch experiences.
These challenges raise an important question: How can physicians do more with fewer resources when serving their patients? For many physician groups, hospitals and healthcare facilities, the solutions offered by edgeMED are the answer. edgeMED provides an array of services including live telephone answering, real-time call connections, appointment scheduling, order placement, seminar registrations and more.
Patient contact programs orchestrated through our medical call center are a valuable extension of patient satisfaction efforts, and they also enhance patient care, quality outcomes, and risk-management measures.
Our physician after-hours call services aid in the recruitment and retention of physician talent in today's difficult environment. High demand and low supply have created the need to offer additional benefits in order to meet recruitment goals. Using our after-hours call service provides peace of mind and improves quality of life for physicians. During evenings and weekends, patient calls can be routed to nurses who triage calls and document the information. The information is then shared with the physician practice for entry into its clinical system. A medical call center's consistent execution of algorithm-based guidelines, adherence to quality standards, and accurate documentation of after-hours calls may also reduce risk exposure for physicians.
Additional benefits of our after-hours call services include:
- Increased patient satisfaction
- 24/7/365 coverage
- Early intervention and access to the appropriate level of care
- Improved patient health through follow-up and education
Like many medical practices, front office staff is burdened with phones ringing, patients waiting to be serviced and clients waiting on hold. It is difficult for medical support staff to consistently process calls while attending to their core duties of interacting with patients and handling their administrative responsibilities.
Our Virtual Office solution is designed to work for you. With Virtual Office, you can provide first-class customer service for a fraction of the cost. There is no need to interview and hire additional staff to answer the missed calls or to decrease your hold time, nor is it necessary to incur payroll related expenses or benefits. We are the perfect employee who never takes lunch break, never calls out for illness or takes vacation. We are your cost effective alternative, 24/7/365.
Our Virtual Office services include:
- Scheduling appointments
- Verifying patient insurance coverage
- Informing patients on what to bring to an appointment
- Making reminder or post visit "care" calls
We can process calls for one very busy office or for many different offices, facilities or clinics. By scheduling appointments on a frontline or overflow basis, we provide a responsive and cost-effective solution for improving patient service levels and retention rates while generating more revenue for your organization.
- Expand hours of appointment scheduling capabilities
- Decrease abandoned calls/schedule more appointments
- Courteous, accurate 24/7 live agent services
- Improve patient service levels, access and call quality
- Increase staff efficiency, generate more revenue
- Eliminate distraction of appointment scheduling phone calls
Recent discussions surrounding healthcare reform have resulted in healthcare organizations being more proactive with patient care, patient safety, revenue growth, and reimbursement strategies related to quality outcomes and the patient experience. Forward-thinking organizations are not only seeking to understand the relationship between patient communication and reform, they are forging it.
Customer relationships are your most valuable asset. Don't trust them to just anyone. With our call center solutions, we manage customer relationships for some of the most prestigious hospitals, doctors and facilities in the nation.
Learn more about how edgeMED's Call Center Service can provide your practice first-class customer service for a fraction of the cost. Contact us today to get more information.
 | Medical Call Center Overview |
