By Joanne Finnegan @ Fierce Healthcare
Practices that want more satisfied patients can take a page out of the Ritz-Carlton’s playbook. To truly reform the healthcare system, practices must bring concierge-level care to every patient, not just those who can pay extra to get the “Ritz” treatment in their medical care, Horst Schulze, former chief operating officer of the Ritz-Carlton Hotel Company, writes in a piece for Medical Economics. But usually there a big difference between checking in at the doctor’s office and checking in to one of the Ritz’s luxury hotels.
So what can physicians learn from the Ritz? Three things, says Schulze:
Read the entire article: Fierce Healthcare